Upgrade OTRS 2.3.4 to OTRS 2.4.1-01 using OTRS rpm’s on Centos
OTRS is an Open source Support Ticket System, its fairly easy to setup and has the ability to receive emails and add them automatically as tickets.
Personally I like its flexibility and they have just released OTRS 2.4.1 (Aitutaki – One Foot Island, Cook Island) which improves alot of its flexibilty.
It has great documentation at http://doc.otrs.org/2.4/en/html/
I have version 2.3.4 installed and I want to upgrade it to the latest version OTRS 2.4.1.
Download the rpm
wget http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.1-01.noarch.rpm
Change the permissions.
chmod 777 otrs-2.4.1-01.noarch.rpm
Run the rpm upgrade.
rpm -Uvh otrs-2.4.1-01.noarch.rpm
Upgrade the database Part 1
MySQL
cat /opt/otrs/scripts/DBUpdate-to-2.4.mysql.sql | mysql -p -f -u root otrs
PostgreSQL
cat /opt/otrs/scripts/DBUpdate-to-2.4.postgresql.sql | psql otrs
Run the migration script as OTRS user.
su otrs /opt/otrs/scripts/DBUpdate-to-2.4.pl
I got this error and ignoreed it.
Message: Need Type! Traceback (10973): Module: Kernel::System::NotificationEvent::NotificationAdd (v1.2) Module: main::MigrateCustomerNotification (v1.6) Line: 218 Module: /opt/otrs/scripts/DBUpdate-to-2.4.pl (v1.6) Line: 99
Update the database Part 2
MySQL
cat /opt/otrs/scripts/DBUpdate-to-2.4-post.mysql.sql | mysql -p -f -u root otrs
PostgreSQL
cat /opt/otrs/scripts/DBUpdate-to-2.4-post.postgresql.sql | psql otrs
Restart httpd and mysqld
service httpd restart service mysqld restart
Restart otrs service
service otrs restart
Goto your otrs installation http://localhost/otrs/index.pl
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